Guide A-Z
Here you will find important information and telephone numbers for your stay in our hotel!
A
ADAPTERS / CABLES
International adapters and charging cables are available at reception.
All
sockets are equipped with 230 V/50 Hz.
ALLERGIC
Please let us know at the time of booking,
if you have any food allergies
or require lactose-free or gluten-free food.
No matter what your special
dietary requirements are,
please let us know in good time so that our kitchen
team can adapt to them
and adapt the breakfast buffet/dinner menu to your
needs.
APOTHEKE
You will find the St. Georg pharmacy directly in the village, Hauptstr. 48, Tel.: 08652 7238.
AUTOWERKSTATT
Seat Eppich, Am Bahnhof 10 = 300 m away below the hotel.
Tel.: 08652
63444
B
BABY
Baby monitors can be borrowed from reception, and highchairs are
available in the restaurant.
are available in the restaurant. A babysitter
can be booked for a fee.
Travel cots without linen are free of charge, please
book in advance.
You are welcome to borrow a kettle from reception for the
duration of your stay.
BATHROBE AND SLIPPERS
You will find a bathrobe and slippers for your stay in your
room.
These are not exchanged free of charge. (fee € 4,50)
BATHROOM STOOL
Please contact our reception team for this.
If this is missing from
your room.
BANKS
In the centre of the village on the main road you will find a Sparkasse branch and a Raiffeisenbank branch.
BEDS
All our beds are equipped with an adjustable slatted frame from soft to
hard.
In the main house Kehlstein and guest house Jenner the beds have the
following size:
Single bed 90 x 200 cm
Double bed 180 x 200 cm
In our new building / Haus Hoher Göll the beds have the following size:
Single bed 100 x 200 cm
Double bed 200 x 200 cm
BICYCLES
You can store your bicycle free of charge in our bicycle garage.
You can
unlock and lock it with your room card.
The special service for our hotel guests from Marienbike
bike rental:
You can reserve e-bikes online, they will be delivered to our hotel and picked up again free of charge.
You can rent your desired e-bike under the following link:
Reserve and Book -
Marienbike - Your bike rental in Berchtesgadener Land.
TIP: As a guest of our hotel you receive - 10 % on the rental prices ! CODE: NHR8791
BREAKFAST
Enjoy our rich breakfast buffet in the restaurant.
We serve you daily from
07:00 to 10:00.
C
CAR RENTAL
There are several car rental agencies in Berchtesgaden - our reception team will be happy to assist you in ordering a rental car. (see also next point)
CAR / BICYCLE STORAGE FACILITIES
We offer a carport parking space for 4,00 € per day (depending on
availability).
Please register or book in advance.
Our lockable bicycle
garage is available free of charge for your bicycle or e-bike.
CEILINGS
An extra blanket is available on request.
Please contact our reception
team or our chambermaids.
CHARGING STATION
The charging stations at the car park are available for your electric
car.
You can obtain a charging card at reception (for a fee).
CHURCH / DIVINE SERVICE
Catholic and Protestant churches directly in the village.
For dates of
church services, please ask at reception.
CLASSIC CAR EXHIBITION
You are welcome to visit our classic car exhibition on approx. 200 square
metres in the house "Hoher Göll",
on request at the reception with the hotel
manager Mr. Irlinger.
COFFEE AND CAKE
We are pleased to offer you in our restaurant or on our beautiful sun
terrace,
daily from 14:00 to 17:00 coffee, cake and ice cream as well as
various drinks.
COMPUTER TERMINAL
An internet terminal is available free of charge in our lounge in front of our guest room.
CORONA
You will find the latest news about Corona under Things to know or on our homepage on the start page. (compulsory test, etc.)
CURTAXE
Our prices are exclusive of the statutory local health resort tax:
The spa
tax is € 3,10 per person/night for adults
Children from 6 to 16 years: € 1,55
- Children from 0 to 5 years: € 0,00
D
DEPARTURE
We kindly ask you to vacate your room by 10.00 am.
You are welcome to use
the entire wellness area on the day of departure.
You can leave your luggage
at the reception.
DOCTOR
Spa doctor Dr. Boha & Dr. Schmid, 200 m away, Hauptstr. 68, Tel.: 08652
7262
General practitioner Dr. Mährlein, 2 km distance, Steingasse 26, Tel.:
08652 7316
Dentist Dr. Kurz, 1 km away, Hauptstr. 24 a, Tel.: 08652
9791492
DRY CLEANING
We are happy to take your laundry to the dry cleaner (for a fee).
Please
speak to our reception staff about this.
E
ELEVATOR
Each of our lifts is connected to the rescue control centre at all times by
pressing a button in case of emergency.
Please do not use them in case of
fire.
There is one lift in the main house Kehlstein and one in the house
Hoher Göll.
There is no lift in Haus Jenner.
EMERGENCY DOCTOR
In case of acute illness or if other medical assistance is required, please
call reception.
Hotel telephone with the number 08652 977200 or directly the
rescue control centre Tel.: 112.
EMERGENCY CALLS
Please take note of the notices in your room and in the corridors.
EVALUATION
We would be pleased if you share your positive impressions of our hotel on
google.de, holidaycheck.de.
as well as booking.com to share your positive
impressions of our hotel.
You are also welcome to do so on our social media
channels: Facebook and Instagram.
EXCURSIONS
Tips for excursions and hikes are available at reception at any time.
You
will find brochures in the lobby.
EXPRESS CHECK-OUT
Possible at any time through early invoice payment.
F
FILLING STATION
The nearest petrol station is at the Panoramapark shopping centre,
Reichenhaller Str. 18-20 in Bischofswiesen (only approx. 3 km away).
FIRE CASE
In case of fire, please use the nearest push-button alarm, or report via the
hotel telephone number 200:
where is the fire - what is burning - who is
reporting it
- Keep calm
- Smash the fire alarm and press the button.
-
Leave the hotel via marked escape routes
- DO NOT use the lift (danger of
power failure)
- It is imperative to follow the instructions of the staff and
the fire brigade
FAX
We will gladly send your fax at the reception for a fee.
FLOWERS
Our reception staff will be happy to order flowers for you for a fee.
FIRE ALARM
The automatic fire alarm system in our house is up to date.
You will find
information about escape routes in your room and in the corridors.
If the fire alarm is triggered culpably, we reserve the right to claim
damages of 500 to 1,000 €.
You can find more information on how to behave in
the event of a fire under FIRE.
FIRE EXTINGUISHERS
There are fire extinguishers on every floor in the corridors and
stairwells.
We reserve the right to claim damages in the event of culpable
use of the fire extinguisher.
FITNESS ROOM
Our fitness room is located in the basement of Haus Kehlstein on the way to
the indoor swimming pool.
The use of this room is free of charge.
However, we ask you not to leave your children unattended in the fitness
room.
Admission only from the age of 16.
FOUND ITEMS
If you find any objects, please hand them in at our reception.
If you are looking for lost items, please also contact the
reception.
G
GUEST CARD
With your guest card (which you received upon your arrival)
you can park
at reduced rates and travel free of charge on buses and trains.
get many
other reductions. You can find all the information here.
H
HAIRDRESSER
Salon "Bischofswieser Friseur", Aschauerweiherstr. 5, only 1 km away, Tel.
08652 7737.
The reception will be happy to help you book an appointment
HEAD PILLOWS
Would you like another pillow? We will be happy to provide you with one.
Please contact the reception/our chambermaids for this.
You have the following choice for your pillow:
80x80 cm
80x60
cm
80x40 cm
40x40 cm
HOSPITAL
Berchtesgaden: Locksteinstraße 16, 83471 Berchtesgaden; Tel.: 08652
570
Bad Reichenhall: Salzburger Straße 8-11, 83435 Bad Reichenhall; Tel.:
08651 7090
HOTEL RESERVATION
Take the opportunity to book your next stay in our hotel
directly with us.
Please contact our reception team or book directly via our
homepage. www.reissenlehen.de.
(up to 10%
cheaper than via online providers)
HYGIENE ARTICLES
They are ready for you in your room, if you need more please ask at the reception.
I
INDOOR SWIMMING POOL / SAUNA
Indoor swimming pool: open daily from 07:00 to 19:00. (29 degrees water
temperature)
Saunas (indoor sauna and log cabin sauna) open daily for you
from 14:00 to 19:00,
if you would like to use them earlier, please let the
reception know.
The indoor pool and sauna are located in the basement of the
main house "Kehlstein",
please follow the signs.
Children under the age
of 14 must be accompanied by their parents.
Parents are liable for their
children.
You will find large towels in your hotel bathroom.
Sauna towels
can be found in the anteroom of the restaurant.
INTERNET / W-LAN
Internet is available free of charge in the hotel via our W-LAN
hotspot.
To activate, simply log into our hotel WiFi without a password:
"Naturhotel_Reissenlehen" and confirm the terms of use.
IRONING SERVICE
We will gladly iron your laundry for you for a fee.
If you wish, we can
provide you with our ironing room free of charge.
L
LAUNDRY / CLEANING
You are welcome to leave your dirty laundry at the reception,
They will
be washed within 24 hours for a fee.
You can leave your laundry in the
laundry bag which you will find in your wardrobe,
which you will find in
your wardrobe.
You will find information on dry cleaning in the A-Z under
"C".
LAUNDRY CHANGE
We change your bed linen twice a week and, if you wish
daily (for a fee).
Towels are changed daily.
Please also note our environmental notice in your
bathroom.
(Your bathrobe is for your entire stay and will not be changed free
of charge).
LETTER MARKERS
These are available at reception, as well as postcards.
LUNCH PACKAGE
We will be happy to prepare a packed lunch for your excursion or to take away
on the day of departure.
or to take away on the day of departure, at a price
of € 6.00.
LUGGAGE
We are happy to leave your luggage at reception free of charge.
Please
ask the reception staff.
The hotel accepts no liability for deposited
items.
LUGGAGE SERVICE
If you need assistance with your luggage, please contact reception.
M
MASSAGES
Are possible in the Beauty & SPA department or in the
physiotherapy department of the house. Please make the desired appointments
under:
Beauty & SPA department: Tel.: 08652 6558041
Physiotherapy department: Tel.: 08652 6554870
MEDICAL EMERGENCY SERVICE AND MOUNTAIN RESCUE
Rescue control centre Traunstein, Tel.: 0861 2093500
Mountain rescue
Berchtesgaden, Tel.: 08652 1515 or emergency call 112
MINIBAR
We kindly ask you to fill in your consumption on the invoice form in the room
and hand it in at the reception before your departure.
There is a choice of alcoholic and anti-alcoholic
drinks.
N
NIGHT ENTRANCE
If you return to the hotel (Haus Kehlstein) late in the evening, you are
welcome to use the night entrance.
You will find it to the right of the main
entrance. You can unlock it with your room key card.
P
PARKING PLACES
In-house parking spaces are available free of charge.
Please note that
the fire brigade access road must always be kept clear.
You are welcome to
rent a carport parking space for € 4.00 per day.
PAYMENT
Please pay your hotel bill at the reception.
If you are leaving before
07:00,
we kindly ask you to settle your bill one day before departure.
We prefer EC card payment and cash payment,
Credit cards are only
accepted to a limited extent. (AMEX & DINERS CLUB are excluded)
PETS
Pets are only allowed in our hotel to a limited extent and for an additional
charge. (without board)
Please ask for this at our reception.
PHOTO COPIES
You are welcome to obtain copies at our reception. (for a fee)
PLEASE DO NOT DISTURB
Please hang the designated sign on the outside door,
if the room is
not to be cleaned or you do not wish to be disturbed.
Please note that
room cleaning is only possible until 12 noon.
If you wish, you can cancel the
room service at the reception.
PICK-UP
We are happy to pick you up from the train station/bus stop in Bischofswiesen
free of charge.
Please let the reception know in advance.
POST
You can hand in your letters and postcards at the reception.
These are
collected daily (MO-SA) by the post office.
The nearest post office is in
the Nahkauf shopping centre, Hauptstr. 24 in the village.
R
RESTAURANT
Breakfast buffet: 7:00 - 10:00 a.m.
Afternoon café: 14:00 - 17:00
Our evening restaurant is open for drinks from 17:00 to approx. 24:00.
Hot food from 17:30 to 19:30. Closed on Sundays.
RECEPTION
Our reception is open daily from 07:00 to 22:00.
You can reach us by
telephone around the clock.
Please dial 08652 977200.
Rental
You are welcome to borrow the following sports equipment at the
reception:
Hiking backpack, hiking poles, snowshoes, sledges.
Please understand that this is only possible according to daily availability!
Bicycles:
The special service for our hotel guests from Marienbike bike rental:
You can reserve e-bikes online, they will be delivered to our hotel and
picked up again free of charge.
You can rent your desired e-bike under the following link:
Reserve and Book -
Marienbike - Your bike rental in Berchtesgadener Land.
TIP: As a guest of our hotel you receive - 10 % on the rental prices ! CODE: NHR8791
ROOM KEY
We kindly ask you to always take your room card with you during your stay.
The room card opens the night entrance, the bicycle garage and your room
door.
We will be happy to provide you with another key card at reception if
required.
ROOMSERVICE
We will be happy to bring any desired food/drinks (for a fee) to your room
from 06:00 to 22:00.
As a free alternative, you are welcome to
pick up food/drinks directly from the restaurant and take them to
your room.
S
SAFE
All rooms in our house "Hoher Göll" have a room safe,
which can be individually programmed by you.
In the main house "Kehlstein" as well as in the guest house "Jenner" a key is
deposited at the reception for your safe.
for your safe, which you can pick
up at any time.
SAUNA / INDOOR POOL
Saunas (indoor sauna and log cabin sauna) open daily
from 14:00 to 19:00. If you would like to use them earlier, please let reception
know.
Indoor swimming pool: open daily from 07:00 to 19:00. (29 degrees water
temperature)
The indoor pool and sauna are located in the basement of the
main house
"Kehlstein", please follow the signs.
Children under 14 years
please only accompanied by parents. Parents are liable for their
children.
You will find large towels in your hotel bathroom.
Sauna towels can be found in the anteroom of the
restaurant.
SCANNER
We will be happy to scan your documents for you at reception, for a fee.
SEWING CASE
A small sewing kit is available for you in your
room.
Small sewing jobs available on request. (for a
fee)
SHOEL HOLDER
You will find a shoehorn in each of our rooms,
If
not, we will be happy to lend you one at reception.
SHOESHINE MACHINE / SHOESHINE UTENSILS
This is located in the basement of
Haus Kehlstein.
You
will find a shoe shine sponge in your room.
SKI ROOM
You can store your skis free of charge in our garage.
There is also a ski boot warmer in there.
You can unlock this with your room card.
SMOKING / CIGARETTES
Our hotel is a non-smoking hotel. Smoking is not permitted in the hotel.
If we nevertheless have to detect the smell of smoke in the room, cleaning
and compensation charges will apply. Ashtrays are available outside, e.g. on the
terrace or your balcony.
Please make sure to close the balcony door so that
the smoke does not enter the room.
In case of unlawful and culpable
triggering of the fire alarm,
by smoking in the room, we reserve the right
to claim damages.
SOURCE OF WELL-BEING
There are wonderful special features at the Naturhotel Reissenlehen.
One
of them is the crystal clear mountain water from our own spring.
The
energy-rich mountain spring water is the basis for the
the beneficial
treatments for relaxation and health maintenance,
which are offered
especially here at the Naturhotel Reissenlehen in Berchtesgaden.
The organic
bathing lake as the centre in the hotel garden shows this impressively.
The
natural swimming biotope is fed from the Reissenlehen spring
and thus
maintains its healthy, biological balance quite naturally!
The purity of the
clear mountain spring water, which reflects the heavenly alpine world,
has a
fascinating effect on the observer and a calming effect on the mind.
Bathing
in the lake becomes a pure pleasure, the water envelops the body softly,
soft and energising.
SUPPORT SERVICE
Please call reception on 08652 977200 if you have any
problems.
We will be happy to assist you.
T
TAXI
The nearest taxi rank is at the railway station in
Berchtesgaden.
We will gladly order a taxi directly to the hotel, Tel.:
08652 4041.
TELEVISION
To see the exact programme list of the TV set
please press the dedicated
info button on your remote control.
All our rooms are equipped with flat
screen TVs.
TELEPHONE
You can use your room telephone free of charge for internal and
external calls.
For the outside line, please dial -0 first.
HOTEL TELEPHONE LIST
Download PDF
TICKETS
Our reception team will be happy to advise you and assist you in
ordering and reserving
for example: farmer's theatre, salt mine,
Königssee boat trip, cinema, etc.
TOWEL CHANGE
We change your towels daily.
Please also note our environmental notice in
your bathroom.
TRAIN / BUS
You will receive information and a timetable booklet at our reception.
Here you will also find all
connections online.
With your guest card you can travel free of charge by bus
from Königssee to Chiemsee and by train from Berchtesgaden to Salzburg Hbf (in
combination with a valid photo ID).
TRAIN STATION / BUS STOP
Bus stop Bischofswiesen centre, 8 minutes walk directly on the main
road.
Train station Bischofswiesen, 3 minutes walk below the hotel.
V
Vignette
You do not need a vignette to ride to Salzburg.
It is easily accessible
via the main road, please ask us at the reception, we will be happy to advise
you.
A city map and many brochures are available free of charge at the reception!
If you need the vignette, you can buy it directly at the petrol stations,
for trips via the Austrian motorways!
W
Wake-up service
Please let the reception know the day before until 21:00 when you would like to be woken up.
W-LAN / INTERNET
Internet is available free of charge in the hotel via our W-LAN
hotspot.
To activate, simply log into our hotel WiFi without a
password:
"Naturhotel_Reissenlehen" and confirm the terms of use.
83483 Bischofswiesen bei Berchtesgaden •
Reißenpoint 11
info@reissenlehen.de •
Fax. +49(0)8652 97720220
