Guest Guide A-Z
Here you can find important information and phone numbers for your stay in our hotel!
A
ADAPTER / ELECTRICAL CONNECTIONS
Adapters are available at the reception.
All
sockets are equipped with 230 V/50 Hz.
ALLERGIC
Please let us know at the time of booking,
if you
have food allergies, need lactose-free or gluten-free food.
No matter what
your special dietary requirements are,
please inform us as early as possible
so that our kitchen team can adapt to them
and adapt the breakfast buffet/dinner menu to your
needs..
B
BABY
Baby monitors can be borrowed at the reception, high
chairs are available in the restaurant.
A babysitter can
be booked for a fee.
Travel cribs without linen are free of charge, please book in advance.
BATHROBE AND BATH SLIPPERS
You will find a bathrobe and bath slippers for your stay
in your room.
These are not exchanged free of charge. (fee 4,50 €)
BATHROOM STOCKS
Please contact our reception team for this if no stock is in your room.
BICYCLES
You can store your bicycle free of charge in our bicycle garage.
You can
unlock & lock it with your room card.
BREAKFAST
Enjoy our rich breakfast buffet in the restaurant.
We serve you daily from 7
a.m. to 10 a.m.
BUS / TRAIN
At our reception you will receive information and a
timetable booklet.
Here you can also find all connections online.
With your guest card you can travel FREE
of charge by bus from Königssee to Chiemsee.
With the train for FREE from Berchtesgaden to Salzburg (in combination with
a valid photo
ID).
BUS STOP / TRAIN STATION
Bus stop "Bischofswiesen Zentrum", 8 minutes walk directly
on the main road.
Train station Bischofswiesen,
3 minutes walk below the hotel.
BANKS
In the center of the village on the main street you will
find a Sparkasse branch and a Raiffeisenbank branch.
C
CAR RENTAL
In Berchtesgaden you will find several car rental
agencies...
Our reception
team will be happy to assist you in ordering a rental car. (see also next
point)
CAR SERVICE STATION
Seat Eppich, Am Bahnhof 10 = 300 meters away below the hotel.
phone: +49 8652
63444
CAR / BICYCLE STORAGE
For 4,00 € per day we offer (depending on availability) a covered parking
space.
Please book in advance.
Our lockable bicycle garage is
available free of charge for your bicycle or e-bike.
CEILINGS
You are welcome to receive an extra blanket upon request.
Please contact
our reception team or our maids.
CHURCH / DIVINE SERVICE
Directly in the village catholic and evangelic church.
For dates of church
services please ask at the reception.
CHARGING STATION
For your electric car you can use the charging stations at the parking
lot.
You can get a charging card at the reception (for a fee).
CLASSIC CAR EXHIBITION
Our oldtimer exhibition on approx. 200 square meters in the house "Hoher
Göll" can be visited,
on request at the reception with the hotel manager Mr.
Irlinger.
COFFEE AND CAKE
We are pleased to offer you in our restaurant or on our beautiful sun
terrace,
daily from 14:00 to 17:00 o'clock coffee, cake and ice cream as
well as various drinks.
COMPUTER-TERMINAL
An internet terminal is available free of charge in our lounge in front of our restaurant.
COVID-19
You can find the latest news about COVID-19 on our homepage on the start page. (test duty, etc.)
D
DEPARTURE
We ask you to vacate your room by 10 a.m.
You are
welcome to use the entire wellness area on the day of departure.
You can
leave your luggage at the reception.
DOCTOR
Medical Dr. Boha & Dr. Schmid, 200 m distance, Hauptstr. 68, phone: +49
8652 7262
Medical Dr. Mährlein, 2 km distance, Steingasse 26, phone: +49 8652
7316
Dentist Dr. Kurz, 1 km distance, Hauptstr. 24 a, phone: +49 8652 9791492
E
ELEVATOR
Each of our elevators is connected to the rescue control center at all times
by pressing a button in case of emergency.
Please do not use them in case of
fire.
There is one elevator in the main house Kehlstein and one in the house
Hoher Göll.
There is
NO elevator in House Jenner
EMERGENCY DOCTOR
In case of acute illness, or if other medical assistance is needed, please
call the reception.
Hotel telephone
with the number +49 8652 977200 or directly the rescue
control center Tel.: 112 or 911.
EMERGENCY CALLS
Please pay attention to the notices in your room and in the corridors.
EVALUATION
We would be pleased if you on the Internet on google.de,
holidaycheck.de.
as well as booking.com to share your positive impressions of
our hotel.
Gladly also on our social media channels: Facebook and
Instagram.
EXPRESS CHECK-OUT
Possible at any time through early invoice payment.
EXCURSIONS
Tips for excursions and hikes are available at the reception at any time.
You will find free maps and brochures in the lobby.
F
FAX
We will gladly send your fax at the reception for a fee.
FIRE CASE
In case of fire, please operate the nearest push button alarm, or report via
the hotel telephone number 200:
where is the fire - what is the fire - who
is reporting it
- Keep calm
- Hit the fire alarm and press the button
-
Leave the hotel via marked escape routes
- DO NOT use the elevator (danger of
power failure)
- It is essential to follow the instructions of the staff and
the fire department.
FIRE ALARM
The automatic fire alarm system in our house is up to date.
You will find
information about escape routes in your room and in the corridors.
In case of culpable triggering of the fire alarm, we reserve the right to
claim damages of 500 to 1,000 €.
You can find more information about the
correct behavior in case of fire under FIRE.
FIRE EXTINGUISHERS
Located on each floor in the hallways and stairwell.
We reserve the right
to claim damages in case of culpable use of the fire extinguisher.
FLOWERS
Our reception staff will be happy to order flowers for you for a fee.
G
GUEST CARD
With your guest card (which you received upon arrival),
you can park at a reduced rate, take the bus and train free of charge and
get many other discounts. You can
find the information at the reception.
GYM
Our gym is located in the basement of house "Kehlstein"
on the way to the indoor swimming pool. You can use it for free.
Do not to leave your children
unattended in our gym. Admission only from 16
years.
H
HAIRDRESSER
Salon "Bischofswieser Friseur" located in: Aschauerweiherstr. 5, only 1 km away, phone +49
8652 7737
The reception will be happy to help you book an appointment.
HOTEL RESERVATION
Take the opportunity to book directly with us your next stay in our
hotel.
Please contact our reception team, or book directly through our
homepage. www.reissenlehen.de.
(up
to 10% cheaper, than via online providers)
HEAD PILLOWS
Would you like another pillow? We will be happy to provide you with one.
Please contact the reception desk/our chambermaids for this.
HOSPITAL
Berchtesgaden Locksteinstraße 16, 83471 Berchtesgaden;
Phone: +49 8652 570
Bad Reichenhall Salzburger Straße 8-11, 83435 Bad Reichenhall; phone +49 8651 709-0
HYGIENE ARTICLES
They are ready for you in your room, if you need more please contact the reception.
I
INDOOR SWIMMING POOL / SAUNA
Indoor swimming pool: open daily from 7 a.m. to 7 p.m. (29 degrees water
temperature)
saunas (indoor
sauna and log cabin sauna) open for you daily from 2
p.m. till 7 p.m.,
if you want to use them earlier please let us know at
the reception.
The indoor pool and sauna are located in the basement of the
main house "Kehlstein",
please follow the signs.
Children under 14 years
please only accompanied by parents.
Parents are liable for their
children.
Large towels can be found in your hotel bathroom.
Sauna towels
can be found in the anteroom of the restaurant.
INTERNET / WIFI
Internet is available free of charge in the hotel via our WIFI
hotspot.
To activate, simply log into our hotel WiFi without a password:
"Naturhotel_Reissenlehen" and confirm the terms of use.
IRONING SERVICE
We will gladly iron your laundry for you for a fee.
If you wish, we can provide you with our ironing room free
of charge.
L
LAUNDRY / CLEANING
You are welcome to leave your dirty laundry at the reception,
they will
be washed within 24 hours for a fee.
You can leave your laundry in the
corresponding laundry bag,
which is located in your closet.
LAUNDRY CHANGE
We will change your bed linen 2 times a week and on request
daily (for a
fee). Towels are changed daily.
Please also see our environmental notice in
your bathroom.
(Your bathrobe is for the whole stay and we do not change it
for free).
LETTER MARKERS
These are available at the reception desk, as well as postcards.
LOST AND FOUND
If you find any objects, please hand them in at our reception.
If you are
looking for lost items, please also contact the reception.
LUGGAGE
We are happy to deposit your luggage at the reception free of charge.
Please ask the reception staff.
The hotel does not assume any liability
for deposited items.
LUGGAGE SERVICE
If you need help with your luggage, please contact the reception.
LUNCHPACKAGE
We will be happy to prepare a packed lunch for your
excursion, if you order in advance
or on the day of
departure to take away, for the price of 6,00 €.
M
MEDICAL EMERGENCY SERVICE AND MOUNTAIN RESCUE
Rescue control center Traunstein, phone: +49 861 2093500
Mountain rescue Berchtesgaden, phone: +49
8652 1515 or emergency call 112 or 911
MASSAGES
Are possible in the Beauty & SPA department or in
the physiotherapy department of the house. Please arrange desired appointments
under:
Beauty & SPA department: phone: +49 8652 6558041
Physiotherapy department:
phone: +49 8652 6554870
MINIBAR
We kindly ask you to fill in your consumption on the
invoice form in your room.
and hand it in at the reception before your
departure.
Alcoholic and anti-alcoholic drinks are available for
selection.
N
NIGHT ENTRANCE
If you return to the hotel (Haus Kehlstein) late in the
evening, you are welcome to use the night entrance.
You will find it to the
right of the main entrance. You can unlock it with
your room key card.
P
PAYMENT
Please pay your hotel bill at the reception.
To avoid long waiting times
for you at the reception,
we ask you to settle your bill one day before
departure.
We prefer EC card payment and cash payment,
Credit cards are
accepted only conditionally. (AMEX & DINERS CLUB are excluded)
PARKING PLACES
Parking spaces are available free of charge directly at the hotel.
Please note that
the fire department access road must always be kept clear.
You are welcome to
rent a carport parking space for 4,00 € per day.
PETS
Pets are allowed in our hotel only conditionally and for an extra charge.
(without food)
Please ask for this at our reception.
PHARMACY
Directly in the village you will find the St. Georg-Apotheke, Hauptstr. 48, phone: +49 8652 7238
PHOTO COPY
We are happy to provide you with copies at our reception desk. (for a fee)
PICK-UP
We will gladly pick you up from the train station/bus stop in Bischofswiesen
free of charge.
Please let the reception know in advance.
PLEASE DO NOT DISTURB
Please hang the designated sign on the outside door,
if the room is not
to be cleaned or you do not wish to be disturbed.
Please note that room
cleaning is only available until 12 noon.
If you wish, you can cancel the
room service at the reception.
POST
You are welcome to leave your letters and postcards at
the reception.
These will be picked up daily (MO-SA) by the post office.
The nearest post office is in the little
shopping center "Nahkauf", Hauptstr. 24 directly in the village.
Q
QUELLE DES WOHLBEFINDENS - SOURCE OF WELL-BEING
There are wonderful special features at the Naturhotel Reissenlehen.
One
of them is the crystal clear mountain water from our own spring.
The
energy-rich mountain spring water is the basis for
the beneficial treatments
for relaxation and health maintenance,
which are offered especially here in
the nature hotel Reissenlehen in Berchtesgaden.
The bio bathing lake as a
center in the hotel garden shows this impressively.
The natural swimming
biotope is fed from the Reissenlehen spring
and thus maintains its healthy,
biological balance quite naturally!
The purity of the clear mountain spring
water, which reflects the heavenly alpine world,
has a fascinating effect on
the observer and a calming effect on the mind.
Bathing in the lake becomes a
pure pleasure, the water envelops the body softly,
soft and energizing.
>return A-Z
R
RESTAURANT
Our evening restaurant is open for drinks from 5 p.m. to
about midnight.
Warm cuisine from 5.30 p.m. to 7.30 p. m. Closed on
Sundays!
RECEPTION
Our reception is open daily from 7 a.m. to 10 p.m.
You
can reach us by phone around the clock.
Please dial the number +49 8652 977200.
ROOMSERVICE
We will be happy to bring desired meals (for a fee) to
your room.
As a free alternative, you are welcome to pick up food
directly and take it with you.
ROOM KEY
We kindly ask you to take your room card with you at all times during your
stay.
The room card opens the night entrance, the bicycle garage and your
room door.
You are welcome to get another key card at the reception if
needed.
S
SAFE
All rooms in our house "Hoher Göll" have a room safe,
which is individually programmable by you.
In the main building "Kehlstein"
and in the guest house "Jenner" there is a key at the reception deposited for
your
safe, which you
can pick up at any time.
SMOKING / CIGARETTES
Our hotel is a non-smoking hotel. Smoking in the hotel is not allowed.
If
we nevertheless have to detect smoke odor in the room, cleaning and compensation
fees will apply. Ashtrays are available outside, e.g. on the terrace or your
balcony.
Please make sure to close the balcony door so that the smoke does
not enter the room.
In case of unlawful and culpable triggering of the fire
alarm,
by smoking in the room, we reserve the right to claim for
damages.
SAUNA / INDOOR SWIMMING POOL
Saunas (indoor sauna and log cabin sauna) open for you
daily from 14:00 to 19:00, if you want to use them earlier please let the
reception know.
Indoor swimming pool: open daily from 07:00 to 19:00. (29
degrees water temperature)
The indoor swimming pool and sauna are located in
the basement of the main building
"Kehlstein", please follow the
signs.
Children under 14 years please only accompanied by parents. Parents
are liable for their children.
Large towels can be found in your hotel
bathroom.
Sauna towels can be found in the anteroom of the restaurant.
SCANNER
We will be happy to scan your documents for you, for a fee, at the reception desk.
SHOEL HOLDER
In each of our rooms you will find a shoehorn,
If you don't have one,
you can borrow it at the reception.
SHOESHINE MACHINE / SHOESHINE UTENSILS
This is located in the basement in the house
Kehlstein.
You will find a shoe shine sponge in your
room.
SEWING CASE
A small sewing kit is available for you in your room.
Small sewing can be
done on request. (for a fee)
SKI ROOM
You can store your skis in our garage free of charge.
There is also a ski boot warmer in it.
You can unlock it with your room card.
SUPPORT SERVICE
Please call the reception number +49 8652 977200 if you
have any problems.
We will be happy to assist you.
T
TELEVISION
To see the exact program list of the TV set
please press the dedicated
info button on your remote control.
All our rooms are equipped with flat
screen TV`s.
TOURIST TAX
Our prices are exclusive of the legally prescribed local health resort
tax:
The local tourist tax is € 3,10 per person/night for adults
Children from 6 to 16 years: € 1,55 - Children from 0 to 5 years: € 0,00
TOWEL CHANGE
We change your towels daily.
Please also see our environmental notice in
your bathroom.
TAXI
The nearest taxi station is at the train station in
Berchtesgaden.
We will gladly
order a cab directly to the hotel, phone: +49 8652 4041.
TELEPHONE
You can use your room telephone for internal and external
calls.
For the external line, please dial -0 first.
HOTEL TELEPHONE LIST:
TICKETS
Our reception team will be happy to advise you and assist you in ordering and
reserving
various tickets for example: theater, salt mine, boat
trip Königssee, cinema, etc.
V
Vignette
To drive to Salzburg, you do not need a vignette.
It is easily accessible
via the main road, please ask us at the reception, we will be happy to advise
you.
A city map as well as many brochures are available free of charge at the reception!
If you need the vignette, you can buy it directly at the gas stations,
for trips that lead over the Austrian highways!
W
WAKE UP SERVICE
Please let the reception know the day before until 8 p.m. when you would like to be woken up.
WIFI/ INTERNET
Internet is available free of charge in the hotel via
our WIFI hotspot.
To activate, simply log into our hotel WiFi without a
password:
"Naturhotel_Reissenlehen" and
confirm the terms of
use.